Resolution:
***Please note: Access to a shared mailbox requires you have been granted the appropriate privileges as requested by your supervisor. To request access to a shared mailbox, please open a ticket. Once privileges have been granted, proceed with the following: ***
1. Open Outlook by clicking the desktop, or dock icon.
2. Navigate to File > Open > Shared Mailbox
3. Type in the FULL Email address of the account you are trying to add (i.e. helpdesk@canton.edu)
4 Select Add, and now your mailbox should appear in the left-side column for Outlook