Create tickets directly associated with a specific asset when documenting hardware issues, outages, or maintenance needs.
Who can use this feature?
- Available in Work Management (TDNext)
- License Requirement: Technician or higher
- Application Access: User must have access to Work Management, the specific Ticketing application where tickets will be created, and the Assets/CIs application
When to use this method:
- The issue is directly related to a specific asset
- You need immediate visibility of the asset-ticket relationship
- Working on hardware problems, failures, or scheduled maintenance
To create a ticket from an asset:
- Open the Assets/CIs application in Work Management
- Search for and open the relevant asset record
- Click the Tickets tab
- Click +New Ticket
- Select the appropriate form for the ticket type
- Fill in all required fields (the asset will automatically be associated) and any additional information that may help resolve the ticket
- Click Save
The new ticket will appear in the asset's ticket history, making it easy to track all issues related to that asset.