A ticket template owner is the only one who can make changes to a template. If a change is needed to a template still in use by others, but the owner is no longer an active user (e.g., a team member retires), an administrator can assign a new template owner.
To change the template owner as an administrator:
- Open the Ticket Templates settings:
- Ticketing Application Admins: In Work Management, open the Ticketing Application, click the gear icon in the top-right corner, select Admin from the menu, then Ticket Templates in the left navigation
- Global Admins: In TDAdmin, go to Applications, select the Ticketing Application, then click Ticket Templates in the left navigation
- Click the Change Owner link at the right end of the desired template row.
- Select a New Owner. Only Users can be selected as the owner of a Ticket Template.
- Click Save.
The new owner can then modify the template in the Work Management Ticketing Application.
An administrator can also delete unused templates from the Ticket Templates page in the Admin UI.