Ticket schedule ownership may need to change when team members transition roles or leave the organization. Only administrators can transfer ownership of scheduled tickets.
Important: When changing ownership, verify that the new owner can access the ticket template used by the scheduled ticket. Check the template's visibility settings to ensure ticket creation continuity.
To change the owner of a scheduled ticket:
- Open the Scheduled Tickets configuration page:
- Ticketing Application Admins: In Work Management, go to the Ticketing Application > gear icon > Admin > Scheduled Tickets
- Global Admins: In TDAdmin, go to Applications, select the Ticketing Application > Scheduled Tickets
- In the Change Owner column, click Change.
- Enter the new owner
- Click Save