Resolution: While using the AudioCodes Teams phone or the Teams Calling function, you may want to consider using alternative headsets that fit your workflow. Below are general recommendations and good, better, best options for you to consider.
As a general rule of thumb, for the best experience, you'll want to use devices that Microsoft has certified as Teams-certified. Using such devices will allow for call control, mute synchronization, and a deeper Teams integration.
Good experience:
- Why
- Portable
- Comfortable for occasional use
- Useful for connecting to multiple devices
- Drawbacks
- Mic quality isn't as good as headsets with a boom mic
- Prone to picking up background noise
- Bluetooth connection and reliability varies by environment
- Recommended for
- Mobile employees
- Staff who primarily use Teams meetings rather than phone calls
| Good |
Microsoft Teams Certified? |
Notes |
|
Jabra Evolve2 Buds
|
Yes |
|
|
EPOS Adapt1
|
Yes |
|
|
Apple Airpods
|
No |
Supported within Teams, but not certified |
Better experience:
- Why
- Excellent audio quality for voice pickup
- No battery concerns
- Lower cost
- More reliable than bluetooth
- Drawbacks
- Cable management
- Cost
- Less mobile than wireless
- Recommended for
- Office staff
- Workstations
| Better |
Microsoft Teams Certified? |
Notes |
|
Logitech H570E
|
Yes |
Wired |
|
Jabra Evolve 20/40
|
Yes |
Wired |
|
Epos Adapt 160t series
|
Yes* |
Only models ending in T; eg 160T |
|
Poly Blackwire 5210
|
No |
Limited number available |
Best experience:
- Why
- Dedicated mic closer to mouth
- Best voice quality for callers
- Background noise suppression
- Longer term comfort
- Drawbacks
- Cost
- Battery that needs to be recharged
- Recommended for
- Staff who spend significant amount of time on phone
- Frequent Teams Phone users
| Best |
Microsoft Teams Certified? |
Notes |
|
Jabra Evolve2 65/75
|
Yes |
|
|
Poly Voyager Focus 2
|
Yes |
|
|
Logitech Zone Wireless 2
|
Yes |
|