Resolution:  

An internet connection is required. Please note that this method does not work when connected to the campus networks. It also requires authenticating via multi-factor authentication at least once.

1. Download the Microsoft Remote Desktop Mobile app from the App Store on the iPad. The icon should appear as follows:

2. Open the downloaded app.

3. If prompted, tap "OK" on the prompt regarding your local network.

4. Tap continue.

5. Tap "OK" to allow Bluetooth access if prompted.

6. Tap "OK" to allow Camera access if prompted.

7. Tap "OK" to allow Microphone access if prompted.

8. Tap the "+" icon at the top left of the screen.

9. Tap "Add Workspace".

10. In the text box, type https://canweb.canton.edu/rdweb/feed/webfeed.aspx . Please note that the auto-complete suggestions below the box may not be accurate, so it is best to manually type the full URL.

11. Tap next in the top right corner of the window.

12. Type your full SUNY Canton email address in the first box, and your SUNY Canton email password in the second box.

13. A list of options should now be present. To access Workflow, tap "Workflow Desktop".

14. If prompted, input your credentials again.

15. After pressing OK, please authenticate on your Microsoft Authenticator app (likely installed on your smartphone). You may be prompted twice. If you are, approve both times.

16. You will be logged into the remote computer at this time.

17. To access Workflow, open Google Chrome.

18. The Workflow login screen will be visible.

19. When finished working, please sign out via the start menu.

20. In the future, you will only need to open the RD Client app on your iPad, tap Workflow Desktop, and authenticate if prompted to access the remote computer.