Resolution:  To delegate (allow) another person to retrieve your print job, follow the steps below:

 

 

1. Send your document to the Pharos Secure Printer from the drop down in the program you are using

 

 

2. A prompt will appear at the bottom of your screen stating that "The Document '(document name here)' is ready to be released at a printer.'

 

 

3. Click on the up facing chevron in the lower right corner of your screen to open the system tray

 

 

4. In the system tray, click on the printer icon

 

 

5. A Pharos Secure Release box will pop up with the document listed

 

6. Click on the document you want to allow another individual to print 

 

 

7. Once selected, you will be able to click on the button that says 'Delegate' at the top

 

 

8. A new window will pop up asking to enter the email address of the user you want to be able to print the document. You will need to type in the FULL email address then press Add. You can add more than one designee to the list.

 

 

9. Once you have entered the designee, click on the Save button in the bottom right. 

 

 

10. After that, your designee can go to any printer on campus and print the designated document.