Teams Phone - How to Use Hold and Transfer

Summary

How to hold/transer calls on a Teams Phone

Body

To place a call on hold from your Teams phone, simply press "Hold" and the call will be placed on hold, press it again to resume the call.

To transfer the call press transfer, and select either "Transfer now" or "Consult first".

  • Transfer now will prompt you to select who to transfer to, and then immediately transfer it.
  • Consult first allows you to select a person, speak with them first, and then to transfer the call.

Pressing the transfer button once will also transfer the call, or pressing and holding the transfer button will allow for consulting first.

 

Details

Details

Article ID: 161067
Created
Wed 3/25/26 1:20 PM
Modified
Tue 4/28/26 8:04 AM