Add Time to a Ticket

To add time to a ticket:

1. In Work Management, navigate to the Ticketing application and open the desired ticket.
2. Click Actions > Update at the top of the General tab, or use the Update button above the ticket Feed section.
3. Enter the time details: select the Time Type, enter the hours spent in the Hours field, and select the date when the hours were completed.
4. Enter a Comment.
5. Use the Make comments private checkbox, Notify, and Other Email Addresses fields as appropriate (see Updating the Status above for details on these fields).
6. Click Save.

Your time entry will appear in the Feed section of the ticket. Alternatively, you can add time from the T&E (Time and Expenses) tab of the ticket using the Add Time button.