Modifying Ticket Templates You Own

Template owners are the only users who can modify template content. Administrators can change the template owner or delete templates in the Admin UI, but cannot modify template field values or settings.

To edit one of your ticket templates:

1. In Work Management, click the Applications menu and select the desired Ticketing Application.
2. Click the gear icon in the top-right corner.
3. Select My Templates from the dropdown.
4. Click the template Name.
5. Click the Edit button.
6. Make the desired changes to the template.
7. Click the Save button.

Note: To delete a template, click the Delete link at the right end of the template row on the My Templates page.