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To access ticket searches:
- In Work Management, click View Applications and select the desired Ticketing Application.
- Click Search in the left sidebar to view all tickets, or select any of the standard searches below it.
Each standard search appears as a separate page with predefined filter criteria. You can further refine results using the toolbar options:
- Group By - Organize results by specific attributes
- Configure Grid - Show or hide columns in the results table
These toolbar settings persist across all searches.