| Title & Description |
Show Tickets Where: |
Assigned to Me
This search displays your active work queue, including tickets where you are the primary responsible person and tickets with tasks assigned to you. |
- Status is New, In Process, or On Hold
- Primary responsibility is assigned to you or an active group you belong to
- Tasks on the ticket are assigned to you or an active group you belong to
|
Awaiting My Review
This search helps reviewers identify tickets they can assign to appropriate technicians. |
- Status is New, In Process, or On Hold
- You are listed as a reviewer for the ticket type (either directly or through group membership)
- Primary responsibility is not assigned to you
- Ticket has not been converted to a project task
|
Awaiting My Approval
This search shows only workflow steps assigned to you individually, not approval steps assigned to groups you belong to. |
- Status is New, In Process, or On Hold
- A workflow step is awaiting your personal approval
- Includes approval and choice workflow steps
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Awaiting Approval
This search provides visibility into all pending approvals across the ticketing application, including approvals assigned to other users and groups. |
- Status is New, In Process, or On Hold
- A workflow step is awaiting approval from any user or group
- Includes both individual and group approval steps
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