Refining Search Results with Filters

All standard and saved searches can be refined using filters to narrow results based on specific criteria, including standard ticket attributes and custom attributes from your ticketing forms.

To apply filters to a search:

1. In Work Management, click View Applications, and select the desired Ticketing Application.
2. Click the desired search page in the left sidebar.
3. In the toolbar, click the Filter button.
4. Configure the filter criteria:
   • Enter keywords in the Text Search field to search ticket titles, descriptions, custom attributes, and feed items.
   • Expand the sections Responsibility, Dates/Updates, Advanced, and Custom Fields to filter by other attributes.
5. Click the Apply button.

Filter settings remain active on that search page until you clear or modify them. You can save frequently-used filter combinations as Custom Saved Searches.