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When you frequently use the same filter combination, save it as a custom search to avoid reconfiguring filters each time. Saved searches appear under My Saved Searches in the ticketing application toolbar.
To create a saved search:
- In Work Management, click View Applications, and select the desired Ticketing Application.
- Click the Filter button, apply the desired filters and display options.
- Click + New Saved Search in the toolbar.
- Enter a descriptive Name that clearly indicates the search purpose.
- Configure visibility options. By default, saved searches appear under My Saved Searches in the ticketing app toolbar. You can also opt to:
- Show in Navigator - Display this search in the left sidebar below standard searches (visible only to you)
- Global - Make this search available to all users with access to the ticketing application (requires the Add Global Searches and Global Report Folders in Ticketing permission)
- Click Save.
Your saved search is now accessible from the My Saved Searches button in the toolbar, and, if you enabled Show in Navigator, from the left sidebar.