UCanWeb PIN Reset (Alumni, Readmit, or Inactive Students)

Service Description

The Information Services Help Desk can assist alumni, readmit, and inactive students with a PIN reset to access their UCanWeb account.

Standard Features

The Information Services Help Desk can assist alumni, readmit, and inactive students access UCanWeb to::

  • View their grades and academic standing.
  • Request their transcript.

Optional Features 

A UCanWeb PIN reset must be performed by the Information Services Help Desk.

Roles and Responsibilities

​​​​​​User Responsibilities: 

  • The user is responsible for providing details related to the request including contact information and a full description of what they need assistance with.  Any contact information must also be present in the user's Banner records.

Information Services Responsibilities:

  • Information Services will communicate the status of the request to the user as needed.

How to Request

You may open a ticket by using the button below.  

If immediate assistance is required, please contact the Information Services Help Desk at 315-386-7448

UCanWeb PIN Reset