Service Description
The Information Services Help Desk can assist with technology outages.
Standard Features
The Information Services Help Desk can assist with the outages such as:
- Banner Programming applications
- Campus wireless internet
- Fortinet VPN
- Remote servers
- Telephone systems
Optional Features
Please review our Knowledge Base prior to submitting a campus outage.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including contact information and a full description of the outage. End-user location, including whether the incident occurs on or off campus, is often vital for efficient resolution.
Information Services Responsibilities:
- Reported outages will be treated with high priority status.
- Information Services will communicate the status of the request to the user as needed.
How to Request
Click the link below or contact us at 315-386-7448::
Report an Outage