Resolution:
Please note: Access to a shared mailbox requires you have been granted the appropriate privileges as requested by your supervisor. To request access to a shared mailbox, please click HERE. Once privileges have been granted, proceed with the following:
1. Open Outlook by clicking the desktop, taskbar, or start menu icon.
2. Locate your email address within the left side column of your screen; right-click on your email address and select Data File Properties.
3. Click Advanced.
4. Select the Advanced tab.
5. Now, select the Add button.
6. From here, type in the FULL email address of the shared mailbox you would like to add (ie. helpdesk@canton.edu).
7. You can now select OK and then Apply in the previous window.
8. Your Shared Mailbox can now be found in the left column, under your default mailbox.