Resolution: 

 

To set an automatic reply on a shared inbox, see the steps below

 

1)  Open the shared inbox through SUNY Canton email through the web

 

2)  Click on the Open another mailbox button

 

3)  Type in the address of the shared mailbox account

 

4)  Once you type in the full email address of the press Open

 

5)  Click the settings gear in the top right corner of the window

 

6)  In the tab that opens up, find the View all Outlook settings button at the bottom of the page

 

7)  In the middle column, find the Automatic Replies tab

 

8)  Enable Automatic Replies by clicking on the toggle at the top

 

9)  Select the check box next to Send replies only during a time period

 

10)  Adjust the date and time settings as necessary

 

11)  Adjust any additional options as you see fit]

11a)  Please note that these options are mostly targeted at personal emails instead of a shared email

 

12)  Setup your automatic reply message in the box

 

13)  Enable the option Send replies outside your organization

 

14)  When satisfied with changes, press Save