This article is here to assist users with a specific issue they may have when configuring MFA.

Resolution:

 

***Following steps 1-12 on KB Article 132522, "How do I secure my account with Multi-Factor Authentication (MFA)?

 

1.  Click "Can't scan image?"

 

2.  Make note of the code and URL

 

3.  On the Authenticator app, click "enter code manually"

 

4.  Enter the code and URL

 

5.  Then click "Finish"

 

Continue with step 14 on KB Article 132522, "How do I secure my account with Multi-Factor Authentication (MFA)?