This article is here to assist users with a specific issue they may have when configuring MFA.

 

Resolution:

 

***Following steps 1-12 on KB Article 132522, "How do I secure my account with Multi-Factor Authentication (MFA)?

 

1.  CLICK "Can't scan image?"

 

2.  Make NOTE of the code and URL

 

3.  On the Authenticator app, CLICK enter code manually

 

4.  ENTER the code and URL

 

5.  CLICK finish

 

Continue with step 14 on KB Article 132522, "How do I secure my account with Multi-Factor Authentication (MFA)?