What do I do if I cannot scan the QR Code during MFA enrollment?

Tags MFA QR CODE SCAN

 

Resolution:

 

***Following steps 1-12 on KB Article 132522, "How do I secure my account with Multi-Factor Authentication (MFA)?

 

1.  CLICK "Can't scan image?"

 

2.  Make NOTE of the code and URL

 

3.  On the Authenticator app, CLICK enter code manually

 

4.  ENTER the code and URL

 

5.  CLICK finish

 

Continue with step 14 on KB Article 132522, "How do I secure my account with Multi-Factor Authentication (MFA)?

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