Service Description
The Information Services Help Desk can assist faculty, staff, and students with resolving login problems for most campus platforms.
Standard Features
The Information Services Help Desk provides login assistance with the following systems:
- Academic Works
- Brightspace
- Campus computers
- Degreeworks
- eCampus
- Email and all licensed O365 products
- Ellucian Banner
- EMS
- GET
- HR Time and Attendance
- Kivuto Web Store
- Library Databases and Management Systems
- Maxient
- Roo Life/Presence
- Roo Success/Starfish
- RAVE
- SUNY Canton private wireless
- TeamDynamix client portal
- UCanWeb
- Workflow
Optional Features
Self-service options can be found in our Knowledge Base
Commonly accessed articles include:
How to locate your NetID and default password formula
How to change your SUNY Canton NetID password
How to reset your SUNY Canton NetID password
Roles and Responsibilities
User Responsibilities:
- Users are responsible for providing details related to the issue, including their contact information and a full description of the problem.
- Contact information must be a source included in your Banner records.
IT Responsibilities:
- IT will perform manual password resets when needed.
- IT will communicate the status of the request to the user as needed.
How to Request
If you have forgotten your NetID password, you can submit a:
For all other login issues, please: