Service Description
The Information Services Help Desk can assist users with setting up their user account with Multi-Factor Authentication (MFA) or with an MFA reset when their device or contact information has changed.
Standard Features
The Information Services Help Desk can assist with:
- Setting up an end-user-preferred MFA method, including:
- Authenticator App (most advisable)
- Phone call
- Text Message
- Remove or change a user MFA method when their device or information has changed
Optional Features
Many self-service answers can be found in our Knowledge Base
Commonly accessed articles include:
How do I secure my account with Multi-Factor Authentication (MFA)? - Microsoft Authenticator App Method
How do I secure my account with Multi-Factor Authentication (MFA)? - Phone Number or Text Method
How do I remove my phone as an MFA Authenticaiton Method?
Roles and Responsibilities
User Responsibilities:
- The user is responsible for providing details related to the request, including contact information and a full description of what they need assistance with. Any change in contact information must also be reflected in the user's Banner records.
Information Services Responsibilities:
- Information Services will communicate the status of the request to the user as needed.
How to Request
To open a ticket for an MFA reset:
MFA Reset
For all other MFA issues, please:
Open a Ticket